Capabilities
Booking & Onboarding
From first enquiry to move-in day, automate the entire resident journey. Online applications, housemate matching, digital contracts, e-signatures, deposits, and move-in checklists in one seamless flow.
CHALLENGE
Manual Onboarding Costs You Beds & Revenue
Scattered Applications
Generic PMS tools weren't built for coliving. Shared rooms, flexible stays, per-bed billing, community events, B2B channel managers they can’t handle it. So you end up with spreadsheets filling the gaps.
Slow Vetting & Approval
Reviewing applications, validating documents, and deciding who to approve takes too long when your team is switching between inboxes, spreadsheets, and disconnected tools.
Contract Chaos
Generating agreements, collecting signatures, and tracking status manually creates delays that slow down move-ins and frustrate applicants.
No Housemate Visibility
Without structured resident data, operators struggle to match applicants to the right rooms, communities, and lifestyle fit.
Booking Abandonment
Prospective residents drop off when pricing, availability, and next steps are unclear or too slow to arrive.
Deposit & Payment Gaps
Deposits, first rent, and onboarding documents often live in separate processes, creating avoidable manual follow-up before move-in.
Smart Application Pipeline
Capture every lead from every channel and move them through a configurable pipeline with automated scoring, instant quote generation, and real-time status updates.
Centralized lead inbox from web forms, OTAs, WhatsApp, email, and partner channels
Instant quote portal: enquiry-to-quote in under 60 seconds with live availability
Automated applicant scoring (1-10) with auto-categorization: Approved, Medium, Rejected
Team notes, internal comments, and collaboration per applicant
Former resident re-application with pre-filled data and history
Conversion analytics, pipeline dashboards, and booking abandonment tracking
Housemate Matching & Compatibility
Help prospective residents find their perfect living situation. Display existing housemate profiles, match based on preferences, and build community before move-in day.
Opt-in housemate profiles visible on listings (interests, occupation, lifestyle)
Compatibility matching based on preferences: schedule, cleanliness, noise, social habits
Student matching by study program, nationality, gender, and language preferences
Room allocation suggestions based on compatibility scores and availability
Existing residents can review and approve potential new housemates
Community preview: show upcoming events and house culture before signing
Digital Contracts & Verification
Generate tenancy contracts from custom templates, collect e-signatures, run background checks, and verify identity with biometric ID matching -- all without paper.
Automated tenancy contract generation with custom templates per property
E-signature integration (DocuSign) for paperless contract signing
KYC verification with biometric passport/ID matching (95%+ accuracy)
Background and credit check integration (Advanced Rent, Canopy, Homeppl)
Right-to-rent verification with automated renewal alerts
Guarantor referencing with separate agreement signing and liability tracking
Move-In Orchestration & Welcome Packs
Coordinate every detail of move-in day with automated checklists, digital condition reports, and multimedia welcome packs that make new residents feel at home instantly.
Automated move-in checklist with task tracking per resident and staff assignment
Digital condition reports with room-by-room photo documentation and sign-off
Key and access card assignment with smart lock code auto-provisioning
Multimedia welcome packs: WiFi codes, house rules, emergency contacts, local guides, videos
Welcome pack templates cascading from portfolio level to individual property
Automated welcome communications, app activation, and community introduction
Online Check-In & Self-Service Arrival
Let residents complete their entire check-in before they arrive. Pre-arrival data collection, ID verification, deposit payment, and access code delivery -- all automated.
Pre-arrival online check-in: ID upload, travel docs, emergency contacts
Automated deposit and first rent collection during check-in flow
Access code and smart lock credentials delivered automatically on check-in date
Upsell add-on services during check-in: cleaning, parking, gym membership
Branded local attraction guides and neighborhood information
Self-service kiosk mode for staffed reception areas
Bulk Onboarding & Academic Intake
Handle mass move-ins with ease. Process hundreds of applications simultaneously for student housing cycles, corporate relocations, or new property launches.
Bulk application processing with automated vetting and batch status updates
Mass contract generation and e-signature collection for academic year intake
Bulk deposit invoicing and payment tracking across entire cohorts
Waitlist management with automated offers when spots open
Room allocation engine based on preferences, gender, and program
Mid-year intake support for Erasmus and exchange students
Automate Your Entire Onboarding Flow
See how JumboTiger can take your booking-to-move-in process from days to hours.
3X
Faster lead-to-move-in conversion
85%
Reduction in manual onboarding tasks
60S
Enquiry-to-quote with instant availability
95%
ID verification accuracy with biometric matching
CLIENT WORDS
26 battle-tested modules covering the full resident lifecycle, from first application to move-out and beyond.
We used to spend 3-4 days onboarding each resident. With JumboTiger, most complete the entire process online before they even arrive. Move-in day is now just handing over keys.
Operations Director
UK Coliving Operator, 500+ beds
EXPLORE MORE
Works With These Capabilities
Payments & Rent Collection
Automated invoicing, utility billing, multi-gateway payments, Open Banking AI matching, and accounting sync.
Tenant Portal & Mobile App
Branded app with payments, community, welcome packs, meal plans, facility booking, and NPS.
Inventory & Occupancy Management
Real-time tracking, hybrid stay management, vacancy forecasting, per-bed inventory, and turnaround optimization.
FAQ
Booking & Onboarding Questions
Existing residents create opt-in profiles with their interests, lifestyle preferences, and schedule. When new applicants view a listing, they can see who already lives there and get a compatibility score based on shared preferences. Operators can also use matching to suggest optimal room allocations.
Absolutely. Pipeline stages are fully configurable per property. You can add, remove, or rename stages and set automation rules for each transition.
Yes. Our bulk processing tools handle mass applications, contract generation, deposit invoicing, and room allocation for academic year intakes. Waitlist management and mid-year intake for exchange students are also supported.
We support biometric passport and ID matching with 95%+ accuracy, plus integrations with third-party referencing services for credit checks, right-to-rent, and background verification.
Create multimedia templates with text, images, videos, WiFi codes, house rules, and local guides. Templates cascade from portfolio level to property level, and are automatically delivered to residents during check-in.
Yes. Our online check-in flow lets residents complete ID verification, document upload, deposit payment, and receive access codes before they physically arrive. Move-in day becomes seamless.
Yes. The quote portal pulls real-time availability from the inventory module, so prospects get instant, accurate quotes with current pricing and available rooms.
READY TO AUTOMATE MOVE-INS?
Tell us about your resident journey and operations. We'll show you exactly how Booking & Onboarding can reduce manual work and get residents moving faster.