Capabilities
Tenant Management
Tenant Management Software for the Full Resident Lifecycle
Generic tenant tracking spreadsheets fail at scale. JumboTiger gives you a full resident lifecycle system, from first inquiry through application, screening, leasing, onboarding, in-stay, renewal, and exit, with every interaction logged in one place.
4 days
Avg App-to-Keys
80%
Self-Service Actions
85%
Resident App Adoption
2-3x
Renewal Rate
The Challenge
What's broken without proper software
Resident data scattered across tools
Lead in HubSpot, application in Typeform, lease in DocuSign, rent in Stripe, maintenance in WhatsApp. No single timeline. Decisions made on partial info.
Application takes weeks
Manual references chase, paper IDs, deposit on bank transfer, lease emailed back-and-forth. Two-week application-to-keys is slow enough to lose people to faster competitors.
Renewals are reactive
30 days before lease end, you remember to call. Half don't pick up. Renewal rate suffers because the process is manual and inconsistent.
Inconsistent communication
Some staff use email, some WhatsApp, some phone. Residents complain they hear from three different people. Customer service quality drifts.
One resident profile, every interaction
Lead source, application, references, deposit, lease, rent ledger, maintenance tickets, community participation, communications, inspections, renewal, exit. All on one timeline, accessible to your whole team.
Unified resident timeline with every touchpoint logged
Lead-to-resident conversion attribution by source
Cross-module data: rent ledger plus maintenance plus community in one view
Per-resident notes, tags, and segmentation
Audit trail of every change with who, what, when
Privacy-aware: configurable PII visibility per role
Application to lease in days, not weeks
Online applications with embedded screening, e-sign leases, deposit collection, ID verification, and welcome workflow. All in one pipeline. Average application-to-keys time: 4 days.
Self-serve online application with embedded ID and reference checks
E-signature on leases (eIDAS UK/EU and UETA US compliant)
Deposit collection with auto-protection (DPS, MyDeposits, TDS, escrow)
Right to Rent + KYC integrated into the application flow
Pre-arrival checklist sent automatically post-signing
Welcome workflow: app onboarding, key handover, community intro
Self-service resident actions
Residents handle 80 per cent of their needs in the branded app: rent payments, ticket submission, lease docs, facility booking, community events, account updates, exit requests. Your team focuses on what needs human judgment.
Native iOS and Android branded app for residents
Rent payments with saved methods plus auto-pay
Maintenance ticket submission with photos and voice notes
Lease and document access with re-signing if amended
Facility and amenity booking with conflict checking
Community events, member directory, group messaging
Renewals without the chase
Automated renewal workflow starts 60 days before lease end. Personalised renewal offers, e-signing, deposit roll-forward, rent escalations. Your retention rate improves; your team's calendar empties.
60-day pre-end renewal workflow auto-triggers
Personalised renewal offers based on tenure and behaviour
One-click e-sign extension or rollover lease
Deposit roll-forward and rent escalation handled automatically
Decline-to-renew workflow with exit checklist and deposit return
Renewal funnel reporting (offer rate, accept rate, churn reasons)
See Tenant Management configured for your operation
Book a 30-minute demo. We'll walk through tenant management configured to your exact workflows, and what 30-day deployment would look like.
FAQ
JumboTiger supports UK ASTs, license agreements, US residential leases, EU rental contracts, custom hybrid agreements for coliving, and student housing tenancies with academic year cycles. Templates are configurable per region and operator.
Each room can have an individual tenant with a per-room lease. Households can be tracked separately for HMO licensing requirements. Co-tenants on joint tenancies are handled with shared liability and per-tenant ledgers.
Yes. Multi-currency operations are first-class. Each resident sees rent in their currency, pays in their currency, and your accounting consolidates in operator base currency with daily FX rates.
We handle migrations from spreadsheets, generic PMS systems (Yardi, AppFolio, Buildium, Lavanda, Guesty), and custom databases. Typical migration takes 2 to 4 weeks including parallel-running validation.
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Built on these JumboTiger capabilities
This software is delivered by building these pre-built capabilities into your dedicated instance.
Ready to see it in action?
Book a 30-minute demo. We'll show you tenant management configured for your portfolio, and what 30-day deployment would look like for your team.