Communications & Operations
One platform for all resident communication, maintenance operations, housekeeping automation, and post-stay nurturing. Unified inbox, multi-channel messaging, and intelligent task routing.
CHALLENGE
Fragmented Communications Sink Operations
Channel Chaos
Messages arrive via email, WhatsApp, OTA platforms, phone, and in-person. No single view of all conversations.
Manual Housekeeping
Cleaning schedules managed in spreadsheets with no automated task creation, assignment, or proof of completion.
Ticket Black Holes
Maintenance requests submitted verbally, lost in WhatsApp threads, or forgotten in email inboxes.
No Staff App
Housekeeping and maintenance staff have no mobile tool for receiving tasks, uploading photos, or updating status in real-time.
Post-Stay Silence
After move-out, residents disappear. No follow-up, no re-engagement, no referral program. Lost lifetime value.
Vendor Coordination
External contractors managed via phone calls with no work order tracking, cost attribution, or SLA monitoring.
Unified Inbox & Multi-Channel Messaging
Consolidate emails, WhatsApp, OTA messages, SMS, in-app chats, and booking enquiries into a single inbox. Every conversation tracked, every message attributed.
Unified inbox consolidating email, WhatsApp, OTA platforms, SMS, and in-app messages
Subject-based conversation threading with archive and search capabilities
Broadcast messaging to all residents, specific properties, floors, or custom segments
Template library with dynamic variables for personalized bulk communications
Read receipts visible to management, responses attributed to organization (not individual)
Automation triggers: payment received, ticket updated, lease expiring, check-in tomorrow
Housekeeping Automation
Rule-based cleaning task creation, drag-and-drop scheduling, checklists, and proof-of-completion -- all accessible from a mobile app. No more spreadsheet rotas.
Rule-based task creation: by booking, check-in/out dates, stay length, building, day of week
Drag-and-drop rescheduling with bulk task assignment and recurring scheduling
Task-specific checklists with photo evidence of completion
Clean/dirty unit status tracking with automatic task generation on checkout
Linen and consumable inventory tracking with reorder alerts
Quality inspection checklists with photo documentation and manager sign-off
Maintenance & Work Order Management
From QR-code ticket submission to contractor coordination, track every maintenance request from creation to resolution with full SLA monitoring.
Resident-submitted or staff-created tickets with photo upload and priority levels
QR code scanning for quick issue reporting at point of problem
AI-assisted ticket categorization, priority assignment, and intelligent routing
Contractor/vendor invitation into ticket threads for estimate and invoice tracking
SLA tracking with escalation rules, automated reminders, and breach alerts
Cost tracking per vendor, property, and category with performance reporting
Mobile Operations App for Staff
Give your housekeeping and maintenance teams a dedicated mobile app. Real-time task updates, photo uploads, key tracking, and remote inspections from the field.
Real-time task list filtered by location, priority, and assignment
Photo uploads as proof of work completion for inspections and cleaning
Key and access card tracking by location with handover logging
Direct messaging between managers, maintenance staff, and contractors
Personalized to-do lists with urgent duty prioritization
Remote inspection capability with checklist completion and photo capture
Post-Stay Nurturing & Remarketing
Don't lose residents after move-out. Automated follow-up sequences, review collection, referral programs, and re-booking campaigns turn former residents into advocates.
Automated post-move-out feedback and review collection sequences
Referral program management with tracking codes and reward automation
Re-booking campaigns for returning residents with personalized offers
Alumni community access for former residents to stay connected
Lifetime resident value tracking across all stays and properties
Targeted re-engagement for seasonal residents (students, corporate travelers)
Planned Preventive Maintenance
Schedule recurring maintenance before things break. Asset tracking, PPM schedules, and automated work orders keep your properties in top condition.
Asset registration: HVAC, boilers, lifts, fire systems, and appliances per unit
Planned preventive maintenance (PPM) schedules with automated work order creation
Compliance-driven maintenance: gas safety, EICR, fire alarm servicing
Vendor assignment automation based on category, location, and availability
Maintenance cost budgeting and actual vs. planned spending dashboards
Facility booking coordination: meeting rooms, laundry, gym, coworking spaces
Unify Your Operations in One Platform
See how a unified inbox, housekeeping automation, and smart ticket routing transform your operations.
65%
Faster ticket response time
80%
Reduction in missed maintenance requests
3hrs
Saved daily on housekeeping coordination
40%
Lower vendor costs with SLA tracking
CLIENT WORDS
26 battle-tested modules covering the full resident lifecycle, from first application to move-out and beyond.
The unified inbox alone saved us hours every day. We went from messages scattered across 5 different channels to one screen. Housekeeping automation cut our coordination time by 80%.
Operations Manager
UK Coliving Operator, 12 properties
EXPLORE MORE
Works With These Capabilities
Global Configuration & Compliance
Multi-property hierarchy, role-based access, workflow automation, white-label branding, and multi-currency.
Integrations Hub
50+ connectors: Stripe, Xero, SALTO, Tableau, Power BI, Open Banking, PriceLabs, and 300+ OTAs.
Visitor Management
QR guest passes, front desk guard app, vendor tracking, overstay monitoring, and package management.
FAQ
Frequently Asked Questions
It consolidates all incoming messages from email, WhatsApp, OTA platforms (Airbnb, Booking.com), SMS, and in-app chat into a single view. Every conversation is threaded by subject and linked to the relevant resident or booking.
You set rules for when cleaning tasks should be created: on checkout, by day of week, by building, or by stay length. Tasks are auto-assigned to staff with checklists. Staff complete tasks on their mobile app with photo evidence.
Yes. External contractors can be invited into specific ticket threads via a mobile web app. They submit estimates, receive work orders, upload completion photos, and submit invoices -- all without needing a full user account.
The app caches task lists and checklists for areas with poor connectivity. Data syncs automatically when connection is restored.
After move-out, automated sequences collect feedback, request reviews, share referral codes, and send re-booking offers at configurable intervals. You can target specific segments like students or corporate travelers.
Yes. Every ticket tracks labor and material costs. Dashboards show spending by property, vendor, category, and period with budget vs. actual comparisons.
Yes. Place QR codes in common areas, rooms, or on equipment. Residents scan the code, which pre-fills the location and category, then add a description and photos.
Ready to Unify Your Operations?
Book a demo and see how operators save 3+ hours daily with unified comms, housekeeping automation, and smart maintenance.