From 5-Day Onboarding to Same-Day: A UK Coliving Transformation
How a fast-growing UK coliving operator managing 500+ beds across 8 properties transformed their operations with JumboTiger.
The Company
A leading UK coliving operator managing 500+ beds across 8 properties in London and Manchester. They offer flexible stays with rolling monthly contracts, all-inclusive pricing, and strong community programming. Their portfolio was growing rapidly, but their operations weren't scaling with it.
The ChallengeWhat They Were Up Against
The operator was managing their entire operation with a combination of spreadsheets and a generic residential PMS that couldn't handle per-bed billing, flexible stays, or community features. Onboarding a single new tenant took 5 business days with paper applications, manual contract generation, and email-based deposit tracking. Invoicing was 100% manual, taking their finance team 3 full days per month. Tenant communication was scattered across WhatsApp, email, and phone calls with no centralized log. They had no branded app and community events were managed through Instagram DMs.
How JumboTiger Helped
JumboTiger deployed a custom PMS configuration in 28 days with Booking & Onboarding, Payments & Rent, Tenant Portal, and Communications modules. The platform was configured with their specific deposit rules (varying by property and room type), all-inclusive billing structure, and rolling monthly contract templates. Every application now flows through a digital pipeline with automated vetting, e-signatures, and instant deposit invoicing. The branded mobile app gave residents rent payment, maintenance tickets, facility bookings, and community features in one place.
The Impact
5x
Faster onboarding (5 days to same-day)
90%
Invoicing automated
85%
Tenant app adoption in month 1
20+
Hours saved per week for ops team
Modules Deployed
The specific JumboTiger modules configured for this operator.
Booking & Onboarding
Digital applications, automated vetting, e-signatures, deposit tracking, and move-in checklists configured for their specific workflow.
Payments & Rent
All-inclusive billing with per-bed pricing, automated invoicing, Stripe payments, and late fee management.
Tenant Portal
Branded iOS/Android app with rent payments, maintenance tickets, facility bookings, and community features.
Communications
Multi-channel messaging (email, WhatsApp, in-app), automated reminders, and centralized communication log.
Automated Application Pipeline That Never Sleeps
Before JumboTiger, processing a single application took multiple days of back-and-forth emails. Now it happens in hours.
All-Inclusive Billing That Actually Works
Their billing model bundles rent, utilities, wifi, cleaning, and services into one charge per bed - something their old PMS couldn't handle.
A Community App That 85% of Residents Adopted in Month One
The branded mobile app transformed how residents interact with their properties.
Want Results Like These?
Book a demo and we'll show you how JumboTiger can deliver the same impact for your portfolio.
We evaluated 15 PMS platforms before choosing JumboTiger. None of them could handle per-bed billing, flexible stays, and community features the way we needed. JumboTiger was the only option that actually fit how we operate.
UK Coliving Operator, 500+ beds
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