Maintenance & Work Orders
From resident ticket submission to contractor coordination, track every maintenance request from creation to resolution. SLA monitoring, vendor management, asset tracking, and cost analytics.
Maintenance Requests Disappear Into Black Holes
Residents report issues via WhatsApp. Staff forget. Contractors are called and nobody tracks the outcome. The same pipe leaks three times before it is actually fixed.
Lost Requests
Tickets reported verbally, via WhatsApp, or email. No centralized system, no tracking, no accountability.
Slow Resolution
Average time to fix an issue is days or weeks because there is no priority system or SLA tracking.
Cost Blindness
No visibility into maintenance spend by property, category, or vendor. Budget overruns discovered too late.
Reactive Only
Everything breaks before it is addressed. No preventive maintenance schedules for boilers, HVAC, or fire systems.
Vendor Chaos
Contractors managed via phone calls. No work orders, no estimate tracking, no proof of completion.
No Resident Updates
Residents submit a request and hear nothing until it is either fixed or they complain again.
Multi-Channel Ticket Submission
Residents submit tickets from the app with photos. Staff create tickets from inspections. QR codes on equipment enable instant issue reporting. Every ticket tracked from creation.
SLA Tracking & Escalation
Define response and resolution SLAs per priority level. Automatic alerts when SLAs are approaching, breached, or at risk. Escalation chains ensure nothing slips through.
Vendor & Contractor Coordination
Invite external contractors into specific tickets. They receive work orders, submit estimates, upload completion photos, and invoice -- all without needing a full system account.
Planned Preventive Maintenance (PPM)
Schedule recurring maintenance before things break. Asset registration, service schedules, compliance-driven maintenance, and automated work order creation.
Resident Communication & Transparency
Keep residents informed automatically. Status updates at every stage, estimated completion times, and satisfaction surveys after resolution.
Maintenance Analytics & Cost Tracking
Track spend, SLA performance, vendor costs, and issue patterns across your portfolio. Identify recurring problems, budget accurately, and benchmark properties.
Fix Things Faster, Spend Less
See how SLA tracking, vendor coordination, and preventive maintenance transform your operations.
65%
Faster ticket resolution with SLA tracking
40%
Reduction in maintenance costs with PPM
98%
Ticket resolution rate
0
Lost maintenance requests
"Before JumboTiger, we had a spreadsheet with 200+ open tickets and no idea which ones were urgent. Now every ticket has an SLA, vendors submit estimates through the system, and our average resolution time dropped from 11 days to 3."
UK Coliving Operator, 30 properties
Frequently Asked Questions
Place QR codes on equipment, in rooms, or in common areas. Residents scan the code, which pre-fills the location and category. They add a description and photos, and the ticket is created instantly.
Yes. Contractors receive a link to a mobile web app for their assigned tickets. They can view work orders, submit estimates, upload completion photos, and invoice -- all without a full user account.
Register assets (boilers, HVAC, lifts, etc.) with service intervals. The system auto-creates work orders when service is due, assigns contractors, and tracks completion. Compliance-driven PPM ties into certificate renewal schedules.
Fully configurable. Set response and resolution SLAs per priority level (e.g., emergency: 2hr response / 4hr resolution). Alerts fire at configurable thresholds and escalate through chains you define.
Yes. Residents see real-time status updates in their app: received, assigned, in progress, estimated completion, and completed. They get push notifications at each stage.
Every ticket tracks labor and material costs from vendor invoices. Dashboards show spend by property, category, vendor, and period with budget vs. actual comparisons and per-bed cost benchmarking.
Ready to Fix Maintenance?
Book a demo and see how SLA tracking and vendor coordination cut resolution time by 65%.