Communications & Operations
One platform for all resident communication, maintenance operations, housekeeping automation, and post-stay nurturing. Unified inbox, multi-channel messaging, and intelligent task routing.
Fragmented Communications Sink Operations
When messages scatter across WhatsApp, email, OTA inboxes, and phone calls, nothing gets tracked, tickets fall through cracks, and housekeeping runs on guesswork.
Channel Chaos
Messages arrive via email, WhatsApp, OTA platforms, phone, and in-person. No single view of all conversations.
Manual Housekeeping
Cleaning schedules managed in spreadsheets with no automated task creation, assignment, or proof of completion.
Ticket Black Holes
Maintenance requests submitted verbally, lost in WhatsApp threads, or forgotten in email inboxes.
No Staff App
Housekeeping and maintenance staff have no mobile tool for receiving tasks, uploading photos, or updating status in real-time.
Post-Stay Silence
After move-out, residents disappear. No follow-up, no re-engagement, no referral program. Lost lifetime value.
Vendor Coordination
External contractors managed via phone calls with no work order tracking, cost attribution, or SLA monitoring.
Unified Inbox & Multi-Channel Messaging
Consolidate emails, WhatsApp, OTA messages, SMS, in-app chats, and booking enquiries into a single inbox. Every conversation tracked, every message attributed.
Housekeeping Automation
Rule-based cleaning task creation, drag-and-drop scheduling, checklists, and proof-of-completion -- all accessible from a mobile app. No more spreadsheet rotas.
Maintenance & Work Order Management
From QR-code ticket submission to contractor coordination, track every maintenance request from creation to resolution with full SLA monitoring.
Mobile Operations App for Staff
Give your housekeeping and maintenance teams a dedicated mobile app. Real-time task updates, photo uploads, key tracking, and remote inspections from the field.
Post-Stay Nurturing & Remarketing
Don't lose residents after move-out. Automated follow-up sequences, review collection, referral programs, and re-booking campaigns turn former residents into advocates.
Planned Preventive Maintenance
Schedule recurring maintenance before things break. Asset tracking, PPM schedules, and automated work orders keep your properties in top condition.
Unify Your Operations in One Platform
See how a unified inbox, housekeeping automation, and smart ticket routing transform your operations.
65%
Faster ticket response time
80%
Reduction in missed maintenance requests
3hrs
Saved daily on housekeeping coordination
40%
Lower vendor costs with SLA tracking
"The unified inbox alone saved us hours every day. We went from messages scattered across 5 different channels to one screen. Housekeeping automation cut our coordination time by 80%."
UK Coliving Operator, 12 properties
Frequently Asked Questions
It consolidates all incoming messages from email, WhatsApp, OTA platforms (Airbnb, Booking.com), SMS, and in-app chat into a single view. Every conversation is threaded by subject and linked to the relevant resident or booking.
You set rules for when cleaning tasks should be created: on checkout, by day of week, by building, or by stay length. Tasks are auto-assigned to staff with checklists. Staff complete tasks on their mobile app with photo evidence.
Yes. External contractors can be invited into specific ticket threads via a mobile web app. They submit estimates, receive work orders, upload completion photos, and submit invoices -- all without needing a full user account.
The app caches task lists and checklists for areas with poor connectivity. Data syncs automatically when connection is restored.
After move-out, automated sequences collect feedback, request reviews, share referral codes, and send re-booking offers at configurable intervals. You can target specific segments like students or corporate travelers.
Yes. Every ticket tracks labor and material costs. Dashboards show spending by property, vendor, category, and period with budget vs. actual comparisons.
Yes. Place QR codes in common areas, rooms, or on equipment. Residents scan the code, which pre-fills the location and category, then add a description and photos.
Ready to Unify Your Operations?
Book a demo and see how operators save 3+ hours daily with unified comms, housekeeping automation, and smart maintenance.