Booking & Onboarding

From first enquiry to move-in day, automate the entire resident journey. Online applications, housemate matching, digital contracts, e-signatures, deposits, and move-in checklists in one seamless flow.

Trusted by operators managing 10,000+ beds across 15 countries

Manual Onboarding Costs You Beds & Revenue

Most operators still rely on spreadsheets, email chains, and paper contracts. Every day a bed sits empty waiting for admin is revenue lost.

Scattered Applications

Enquiries arrive via email, WhatsApp, web forms, and OTA channels with no centralized tracking or follow-up automation.

Slow Vetting & Approval

Manual background checks, reference chasing, and internal approvals add days or weeks to every booking.

Contract Chaos

Paper contracts, wet signatures, and missing documents delay move-ins and create compliance gaps.

No Housemate Visibility

Prospective residents have no way to assess compatibility with existing housemates before committing.

Booking Abandonment

Complex or slow booking flows cause drop-off. You lose qualified leads without knowing why.

Deposit & Payment Gaps

Security deposits collected manually, tracked in spreadsheets, and refunded without proper audit trails.

Smart Application Pipeline

Capture every lead from every channel and move them through a configurable pipeline with automated scoring, instant quote generation, and real-time status updates.

Centralized lead inbox from web forms, OTAs, WhatsApp, email, and partner channels
Instant quote portal: enquiry-to-quote in under 60 seconds with live availability
Automated applicant scoring (1-10) with auto-categorization: Approved, Medium, Rejected
Team notes, internal comments, and collaboration per applicant
Former resident re-application with pre-filled data and history
Conversion analytics, pipeline dashboards, and booking abandonment tracking
Booking Flow
Enquiry received
Day 1
Viewing scheduled
Day 2
Application submitted
Day 3
Approved & deposit paid
Day 5

Housemate Matching & Compatibility

Help prospective residents find their perfect living situation. Display existing housemate profiles, match based on preferences, and build community before move-in day.

Opt-in housemate profiles visible on listings (interests, occupation, lifestyle)
Compatibility matching based on preferences: schedule, cleanliness, noise, social habits
Student matching by study program, nationality, gender, and language preferences
Room allocation suggestions based on compatibility scores and availability
Existing residents can review and approve potential new housemates
Community preview: show upcoming events and house culture before signing
Application Form
Emma Thompson
Double Ensuite
2025-04-01
Full-time employed
Submit

Digital Contracts & Verification

Generate tenancy contracts from custom templates, collect e-signatures, run background checks, and verify identity with biometric ID matching -- all without paper.

Automated tenancy contract generation with custom templates per property
E-signature integration (DocuSign) for paperless contract signing
KYC verification with biometric passport/ID matching (95%+ accuracy)
Background and credit check integration (Advanced Rent, Canopy, Homeppl)
Right-to-rent verification with automated renewal alerts
Guarantor referencing with separate agreement signing and liability tracking
Onboarding Steps
Identity verified
References checked
Deposit received
Lease signed
Welcome pack sent

Move-In Orchestration & Welcome Packs

Coordinate every detail of move-in day with automated checklists, digital condition reports, and multimedia welcome packs that make new residents feel at home instantly.

Automated move-in checklist with task tracking per resident and staff assignment
Digital condition reports with room-by-room photo documentation and sign-off
Key and access card assignment with smart lock code auto-provisioning
Multimedia welcome packs: WiFi codes, house rules, emergency contacts, local guides, videos
Welcome pack templates cascading from portfolio level to individual property
Automated welcome communications, app activation, and community introduction
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Online Check-In & Self-Service Arrival

Let residents complete their entire check-in before they arrive. Pre-arrival data collection, ID verification, deposit payment, and access code delivery -- all automated.

Pre-arrival online check-in: ID upload, travel docs, emergency contacts
Automated deposit and first rent collection during check-in flow
Access code and smart lock credentials delivered automatically on check-in date
Upsell add-on services during check-in: cleaning, parking, gym membership
Branded local attraction guides and neighborhood information
Self-service kiosk mode for staffed reception areas
Self-Service Booking
Self-Service Booking
Browse Rooms
Book Viewing
Apply Now
Track Status
Browse Rooms
Book Viewing
Apply Now
Track Status

Bulk Onboarding & Academic Intake

Handle mass move-ins with ease. Process hundreds of applications simultaneously for student housing cycles, corporate relocations, or new property launches.

Bulk application processing with automated vetting and batch status updates
Mass contract generation and e-signature collection for academic year intake
Bulk deposit invoicing and payment tracking across entire cohorts
Waitlist management with automated offers when spots open
Room allocation engine based on preferences, gender, and program
Mid-year intake support for Erasmus and exchange students
Conversion Funnel
156
Enquiries
42%
Convert
12d
Avg Time

Automate Your Entire Onboarding Flow

See how JumboTiger can take your booking-to-move-in process from days to hours.

3x

Faster lead-to-move-in conversion

85%

Reduction in manual onboarding tasks

60s

Enquiry-to-quote with instant availability

95%

ID verification accuracy with biometric matching

"We used to spend 3-4 days onboarding each resident. With JumboTiger, most complete the entire process online before they even arrive. Move-in day is now just handing over keys."

Operations Director

UK Coliving Operator, 500+ beds

Popular Use Cases

This module is used by operators across these property types.

Frequently Asked Questions

Existing residents create opt-in profiles with their interests, lifestyle preferences, and schedule. When new applicants view a listing, they can see who already lives there and get a compatibility score based on shared preferences. Operators can also use matching to suggest optimal room allocations.

Absolutely. Pipeline stages are fully configurable per property. You can add, remove, or rename stages and set automation rules for each transition.

Yes. Our bulk processing tools handle mass applications, contract generation, deposit invoicing, and room allocation for academic year intakes. Waitlist management and mid-year intake for exchange students are also supported.

We support biometric passport and ID matching with 95%+ accuracy, plus integrations with third-party referencing services for credit checks, right-to-rent, and background verification.

Create multimedia templates with text, images, videos, WiFi codes, house rules, and local guides. Templates cascade from portfolio level to property level, and are automatically delivered to residents during check-in.

Yes. Our online check-in flow lets residents complete ID verification, document upload, deposit payment, and receive access codes before they physically arrive. Move-in day becomes seamless.

Yes. The quote portal pulls real-time availability from the inventory module, so prospects get instant, accurate quotes with current pricing and available rooms.

Ready to Streamline Your Onboarding?

Book a demo and see how operators fill beds 3x faster with automated booking, housemate matching, and digital move-in.