Maintenance Management Software That Actually Closes Tickets
Most maintenance software was designed for facilities managers in office buildings. JumboTiger's was built for property operators dealing with hundreds of resident-submitted tickets per week, multi-vendor dispatch, SLA penalties, and recurring schedules across multiple buildings.
What's broken without proper software
Tickets disappear into WhatsApp groups
Residents report issues via WhatsApp. Staff forget. Vendors are called and nobody tracks the outcome. The same pipe leaks three times before it gets fixed.
No SLA visibility, no accountability
Without SLAs and tracking, urgent issues get treated like routine ones. Boilers break in winter and take 5 days to fix. Residents churn.
Cost blindness across vendors
No visibility into spend by property, category, or vendor. Budget overruns surface in the management accounts a month after the fact.
Compliance walks slip through the cracks
Fire safety, gas safety, EICR, PAT testing on annual schedules. Without auto-generated tickets, certificates expire and you find out from the council.
Multi-channel ticket submission
Residents submit from the app with photos and voice notes. AI triages by severity. Staff create tickets from inspections. QR codes on equipment enable instant reporting. Every ticket is tracked from creation.
SLA tracking and vendor accountability
Every ticket has a target close time per category and severity. Late tickets escalate automatically. Monthly vendor scorecards show response time, close rate, repeat-issue rate, and resident satisfaction.
Recurring maintenance and inspections
Schedule fire safety, gas safety, PAT testing, electrical inspections, and HMO compliance walks on calendar repeats. Tickets auto-generate, get assigned, and feed compliance reports.
Cost capture, not just task tracking
Every ticket links to invoices, photos, parts, and labor hours. Roll up costs per property, per category, per vendor. Surface chronic issues before they become capital expenditures.
See Maintenance Software configured for your operation
Book a 30-minute demo. We'll walk through maintenance software configured to your exact workflows, and what 30-day deployment would look like.
Common questions
Does this work for HMO and student housing fire safety inspections?
Yes. Recurring inspection schedules cover fire alarm tests, gas safety certificates, PAT testing, EICR cycles, and HMO compliance walks. Each completed inspection generates a compliance record automatically.
Can residents submit tickets in their language?
Yes. The resident app supports 12+ languages. AI translates tickets to your team's working language and back to residents in their preferred language.
Can I dispatch to multiple vendors based on category?
Yes. Set vendor pools per category (plumbing, electrical, cleaning, HVAC) per property. Tickets auto-assign based on category and first-available logic, with fallback rules.
Does it integrate with my accounting?
Yes. Maintenance costs sync to QuickBooks, Xero, Tally, and Zoho Books out of the box. Per-property cost rollups feed your management accounts directly.
What about preventive maintenance schedules?
Built-in. Calendar-based recurring schedules auto-generate tickets at configured intervals. Common in JumboTiger: HVAC quarterly, gas safety annual, fire alarm monthly, PAT testing annual, EICR five-yearly.
Built on these JumboTiger modules
This software is delivered through a configuration of these modules in your dedicated instance.
Maintenance & Work Orders
JumboTiger module that powers this software.
Explore module →Housekeeping
JumboTiger module that powers this software.
Explore module →Compliance
JumboTiger module that powers this software.
Explore module →Staff Management
JumboTiger module that powers this software.
Explore module →Who uses this
Operators in these categories deploy this software most often.
How JumboTiger compares
Honest comparisons against the alternatives operators most often consider.
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Ready to see it in action?
Book a 30-minute demo. We'll show you maintenance software configured for your portfolio, and what 30-day deployment would look like for your team.