A Tenant Portal Residents Actually Want to Use
Most tenant portals are PDF graveyards. JumboTiger's is a branded, mobile-first experience that residents actually open: pay rent, submit maintenance tickets, book facilities, access lease documents, RSVP to events, and message the team. All under your brand.
What's broken without proper software
Generic portals nobody opens
Most PMS guest portals hit 30 to 40 per cent adoption then plateau. Residents don't bother because there's no compelling daily reason to log in.
Email and WhatsApp chaos
Without a single channel, residents email, WhatsApp, and phone for everything. Your team wastes hours per week routing repetitive requests.
PDF lease graveyards
Most portals are document storage. Residents log in once to download a PDF, never return. The portal becomes shelfware.
No community feature, so no community
BTR, coliving, and PBSA all sell community as a value prop, then run it on Eventbrite and Slack. The portal is the missing surface.
Native iOS and Android, branded as your brand
Not a webview. True native apps published under your operator brand on App Store and Play Store. Residents download what looks like your in-house product, not a JumboTiger product.
85% adoption within 30 days
Operators report 85 per cent of residents adopt the app within 30 days of move-in. Compare to typical PMS guest portals that hit 30 to 40 per cent. The difference: residents have actual reasons to open it daily.
Self-service replaces tickets and calls
Operators report 60 to 70 per cent reduction in inbound resident communication after deploying the app. Residents handle their own actions; your team focuses on what needs judgment.
Push notifications that don't get muted
Smart batching, quiet hours, granular preferences. Rent reminder 3 days before due; maintenance updates as work progresses; building emergency alerts cut through. Operators report 60 per cent open rate on push.
See Tenant Portal configured for your operation
Book a 30-minute demo. We'll walk through tenant portal configured to your exact workflows, and what 30-day deployment would look like.
Common questions
Is it a separate app per property or one app for the operator?
One app per operator brand. Residents see their building, rent details, and community based on their lease, but it's one app for your portfolio across multiple properties.
Can residents sign leases in the app?
Yes. E-signature is built in. Residents can review, e-sign, and download leases in-app. Compliant with eIDAS (EU) and UETA / E-SIGN (US).
Does it work for HMO and shared-room residents?
Yes. Each tenant has their own portal account, even when they share a property. Shared utilities and facility bookings use a household model that respects per-tenant privacy.
How customisable is the branding?
Fully. Logo, colours, fonts, App Store listing, domain, all yours. Residents see your brand, not JumboTiger's. Implementation team configures everything during the 30-day deployment.
Built on these JumboTiger modules
This software is delivered through a configuration of these modules in your dedicated instance.
Tenant Portal
JumboTiger module that powers this software.
Explore module →Payments & Rent
JumboTiger module that powers this software.
Explore module →Communications
JumboTiger module that powers this software.
Explore module →Facility Booking
JumboTiger module that powers this software.
Explore module →Who uses this
Operators in these categories deploy this software most often.
How JumboTiger compares
Honest comparisons against the alternatives operators most often consider.
Related articles from the blog
Ready to see it in action?
Book a 30-minute demo. We'll show you tenant portal configured for your portfolio, and what 30-day deployment would look like for your team.