Capabilities
Maintenance Software
Maintenance Management Software That Actually Closes Tickets
Most maintenance software was designed for facilities managers in office buildings. JumboTiger's was built for property operators dealing with hundreds of resident-submitted tickets per week, multi-vendor dispatch, SLA penalties, and recurring schedules across multiple buildings.
60%
Fewer Inbound Calls
12+
Languages
24h
Avg Close Time
100%
SLA Tracked
The Challenge
What's broken without proper software
Tickets disappear into WhatsApp groups
Residents report issues via WhatsApp. Staff forget. Vendors are called and nobody tracks the outcome. The same pipe leaks three times before it gets fixed.
No SLA visibility, no accountability
Without SLAs and tracking, urgent issues get treated like routine ones. Boilers break in winter and take 5 days to fix. Residents churn.
Cost blindness across vendors
No visibility into spend by property, category, or vendor. Budget overruns surface in the management accounts a month after the fact.
Compliance walks slip through the cracks
Fire safety, gas safety, EICR, PAT testing on annual schedules. Without auto-generated tickets, certificates expire and you find out from the council.
Multi-channel ticket submission
Residents submit from the app with photos and voice notes. AI triages by severity. Staff create tickets from inspections. QR codes on equipment enable instant reporting. Every ticket is tracked from creation.
Resident app submission with photo, video, and voice-note attachments
QR codes on equipment for pre-filled instant tickets
Email-to-ticket conversion for inbound issues
AI severity triage and category classification
Multi-language tenant submission (12+ languages)
Auto-translation between resident and operator languages
SLA tracking and vendor accountability
Every ticket has a target close time per category and severity. Late tickets escalate automatically. Monthly vendor scorecards show response time, close rate, repeat-issue rate, and resident satisfaction.
Configurable SLAs per priority: emergency 2hr, urgent 24hr, standard 72hr
Response SLA (time to first action) and resolution SLA (time to close)
Auto-escalation at 50, 75, and 100 per cent of SLA threshold
Vendor scorecards: response time, close rate, repeat-issue rate, NPS
Resident satisfaction rating after every close
Breach reports with root-cause tracking for continuous improvement
Recurring maintenance and inspections
Schedule fire safety, gas safety, PAT testing, electrical inspections, and HMO compliance walks on calendar repeats. Tickets auto-generate, get assigned, and feed compliance reports.
Calendar-based recurring schedules for any inspection or maintenance type
Auto-generated tickets per schedule with assigned vendors
Completion linked to compliance certificate vault automatically
Fire alarm tests, gas safety, EICR, PAT testing, EPC built-in
HMO mandatory inspection schedules per UK council requirements
Pre-emptive alerts before certificates expire (60, 30, 7 day windows)
Cost capture, not just task tracking
Every ticket links to invoices, photos, parts, and labor hours. Roll up costs per property, per category, per vendor. Surface chronic issues before they become capital expenditures.
Per-ticket cost tracking with invoice attachment
Cost rollup by property, category, vendor, and time period
Repeat-issue detection (3+ tickets on same asset)
Budget vs actual reporting per property
QuickBooks, Xero, Tally, Zoho Books native integrations
Owner-portal cost visibility (configurable per agreement)
See Maintenance Software configured for your operation
Book a 30-minute demo. We'll walk through maintenance software configured to your exact workflows, and what 30-day deployment would look like.
FAQ
Yes. Recurring inspection schedules cover fire alarm tests, gas safety certificates, PAT testing, EICR cycles, and HMO compliance walks. Each completed inspection generates a compliance record automatically.
Yes. The resident app supports 12+ languages. AI translates tickets to your team's working language and back to residents in their preferred language.
Yes. Set vendor pools per category (plumbing, electrical, cleaning, HVAC) per property. Tickets auto-assign based on category and first-available logic, with fallback rules.
Yes. Maintenance costs sync to QuickBooks, Xero, Tally, and Zoho Books out of the box. Per-property cost rollups feed your management accounts directly.
Built-in. Calendar-based recurring schedules auto-generate tickets at configured intervals. Common in JumboTiger: HVAC quarterly, gas safety annual, fire alarm monthly, PAT testing annual, EICR five-yearly.
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Built on these JumboTiger capabilities
This software is delivered by building these pre-built capabilities into your dedicated instance.
Ready to see it in action?
Book a 30-minute demo. We'll show you maintenance software configured for your portfolio, and what 30-day deployment would look like for your team.