Capabilities
Tenant Portal
A Tenant Portal Residents Actually Want to Use
Most tenant portals are PDF graveyards. JumboTiger's is a branded, mobile-first experience that residents actually open: pay rent, submit maintenance tickets, book facilities, access lease documents, RSVP to events, and message the team. All under your brand.
85%
Adoption in 30 days
60%
Fewer Inbound Calls
Native
iOS + Android
12+
Languages
The Challenge
What's broken without proper software
Generic portals nobody opens
Most PMS guest portals hit 30 to 40 per cent adoption then plateau. Residents don't bother because there's no compelling daily reason to log in.
Email and WhatsApp chaos
Without a single channel, residents email, WhatsApp, and phone for everything. Your team wastes hours per week routing repetitive requests.
PDF lease graveyards
Most portals are document storage. Residents log in once to download a PDF, never return. The portal becomes shelfware.
No community feature, so no community
BTR, coliving, and PBSA all sell community as a value prop, then run it on Eventbrite and Slack. The portal is the missing surface.
Native iOS and Android, branded as your brand
Not a webview. True native apps published under your operator brand on App Store and Play Store. Residents download what looks like your in-house product, not a JumboTiger product.
Native iOS and Android apps (not a hybrid wrapper)
Branded with your logo, colours, fonts, and domain
Published under your developer account on App Store and Play Store
Push notifications branded as you, not as JumboTiger
Launch screen, app icon, splash, all your brand
Responsive web portal mirroring the app for non-app users
85% adoption within 30 days
Operators report 85 per cent of residents adopt the app within 30 days of move-in. Compare to typical PMS guest portals that hit 30 to 40 per cent. The difference: residents have actual reasons to open it daily.
Rent payment in 2 taps with saved payment methods
Maintenance ticket submission with photo, video, voice note
Facility booking with calendar conflict detection
Lease documents with re-sign capability
Push notifications for rent reminders, maintenance updates, events
Multi-language support (12+ languages)
Self-service replaces tickets and calls
Operators report 60 to 70 per cent reduction in inbound resident communication after deploying the app. Residents handle their own actions; your team focuses on what needs judgment.
Rent payments with auto-pay setup
Maintenance tickets self-service with photo evidence
Lease access and re-signing
Facility and amenity booking
Account updates (phone, email, payment method)
Notice-to-leave workflow with deposit return tracking
Push notifications that don't get muted
Smart batching, quiet hours, granular preferences. Rent reminder 3 days before due; maintenance updates as work progresses; building emergency alerts cut through. Operators report 60 per cent open rate on push.
Smart batching to avoid notification fatigue
Quiet hours respected per resident timezone
Granular per-category preferences (rent, maintenance, community, emergencies)
Emergency alerts override quiet hours when needed
Rich notifications with images and action buttons
60 per cent average open rate (industry benchmark: 8 to 12 per cent)
See Tenant Portal configured for your operation
Book a 30-minute demo. We'll walk through tenant portal configured to your exact workflows, and what 30-day deployment would look like.
FAQ
One app per operator brand. Residents see their building, rent details, and community based on their lease, but it's one app for your portfolio across multiple properties.
Yes. E-signature is built in. Residents can review, e-sign, and download leases in-app. Compliant with eIDAS (EU) and UETA / E-SIGN (US).
Yes. Each tenant has their own portal account, even when they share a property. Shared utilities and facility bookings use a household model that respects per-tenant privacy.
Fully. Logo, colours, fonts, App Store listing, domain, all yours. Residents see your brand, not JumboTiger's. Implementation team configures everything during the 30-day deployment.
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Built on these JumboTiger capabilities
This software is delivered by building these pre-built capabilities into your dedicated instance.
Ready to see it in action?
Book a 30-minute demo. We'll show you tenant portal configured for your portfolio, and what 30-day deployment would look like for your team.